Cancellation Policy

This Cancellation Policy applies to all surf camp (package) and activity bookings made through Moramara. The partner (surf camp, school or guide) sells the experience; Moramara acts as intermediary.

Booking works as a request. When you send a request, you pay a deposit online with PayPal: Moramara's booking fee, a percentage of the total shown at checkout. The deposit is put on hold, not charged. The partner has up to 3 days to confirm, and the deposit is only charged if they do. You pay the rest directly to the partner on arrival. Requests can be sent up to 48 hours before arrival for surf camps, and up to 3 hours before the start for activities.

This policy does not affect your statutory rights.

Until the partner replies, you can withdraw your request for free from My Bookings: the hold is released and nothing is charged. If the partner declines, or does not reply in time, the request is closed and the hold is released automatically. The partner has 3 days to reply; for a late request, until one day after the start at the latest (for a surf camp, the end of your arrival day).

Cancel more than 7 days before your arrival date (00:00, Morocco time): our team refunds your deposit in full. Cancel 7 days or less before arrival, or don't show up: the deposit is not refunded.

A request sent 7 days or less before arrival is non-refundable once the partner confirms it. This is shown at checkout before you pay.

Cancel more than 24 hours before the start of the activity: our team refunds your deposit in full. Cancel 24 hours or less before the start, or don't show up: the deposit is not refunded.

A request sent 24 hours or less before the start is non-refundable once the partner confirms it. This is shown at checkout before you pay.

If the partner cancels a confirmed booking, our team refunds your deposit in full. We will also help you find an alternative with another trusted partner.

To cancel a booking:

1. Sign in to your Moramara account (or open the link in your booking email).
2. Go to My Bookings and open the booking.
3. Tap Cancel booking: before you confirm, you see whether your deposit will be refunded, and tell us why you are cancelling.
4. You receive an email confirmation.

If you encounter any issues, contact us at support@moramara.com or visit our Contact page.

Deposit on hold. When a hold is released, nothing is charged. Depending on your bank, the hold can take a few days to disappear from your statement.

Deposit already charged. When this policy says your deposit is refunded, our team makes the refund to the PayPal account or card you paid with, and emails you once it is done. It can take a few days to appear.

Balance paid to the partner. The rest of the price is paid to the partner on arrival, never online. If you and the partner disagree about it, write to us from the last section of your booking page (or contact us): the Moramara team mediates on your behalf until a fair solution is found. You can do this during your trip and after it.

We may update this Cancellation Policy at any time. Material changes will be communicated by email and/or a notice on the platform. Continued use of Moramara after the effective date constitutes acceptance of the updated policy.