Cancellation Policy

This Cancellation Policy applies to all bookings made through the Moramara platform, including activities, accommodations, and custom packages. By completing a booking, you agree to the terms described below.

Cancellation windows and refund amounts vary by booking type. Always check the specific listing's cancellation terms before confirming your reservation, as individual hosts may apply stricter conditions.

The following standard windows apply to activity bookings:

Standard cancellation terms for accommodation bookings are:

Some properties may apply a non-refundable deposit. This will be clearly indicated on the listing before you confirm your booking.

Packages built through the Moramara Package Builder combine activities, accommodations, and transport. Each component follows its own cancellation policy as described in sections 2 and 3 above.

Transport arrangements (private car, minivan, 4×4) are handled as inquiries with local partners. Cancellation of a transport inquiry must be made at least 48 hours before the scheduled start date. No refund applies for later cancellations.

If a host cancels your confirmed booking, you will receive a full refund within 5–10 business days to your original payment method. We will also endeavour to help you find an alternative booking of similar value.

In the event of extraordinary circumstances beyond the host's or Moramara's reasonable control - including natural disasters, pandemics, government travel bans, or civil unrest - we reserve the right to offer credit vouchers or full refunds at our discretion, overriding standard cancellation terms.

To cancel a booking:

1. Log in to your Moramara account.
2. Go to My Bookings.
3. Select the booking you wish to cancel and click Cancel Booking.
4. Confirm the cancellation - you will receive an email confirmation and refund timeline.

If you encounter any issues, contact us at [email protected] or visit our Contact page.

Approved refunds are processed within 5–10 business days. The time for funds to appear in your account depends on your bank or payment provider and may take longer.

Platform service fees are non-refundable unless the cancellation was caused by the host or a force majeure event.

We may update this Cancellation Policy at any time. Material changes will be communicated by email and/or a notice on the platform. Continued use of Moramara after the effective date constitutes acceptance of the updated policy.