Moramara Care
Local support before, during and after your surf trip
Every surf trip booked on Moramara comes with local support before, during and after your stay, from a network of partners checked by a committee of locals.
- Available 24/7
- English, French and Arabic
- Included in every booking
What Moramara Care includes
Before your trip
- Personal advice to pick the right camp for your level, budget, dates and style
- Answers to any question: waves, season, food, safety, transport
- Custom trips built for you: camp, lessons, activities and transfers
- Better prices and extras negotiated with our partners when possible
- Arrival information and transfer coordination once you have booked
During your trip
- A local team you can reach by WhatsApp, phone, email or in-app messages
- Something not right? Write to us from the last section of your booking page: we reply there and by email
- If something is not as described, we resolve it directly with your host
- If needed, we move you to another trusted partner nearby
- Our team is based in the surf region and can come on site
After your trip
- We check in after your stay to make sure everything went well
- You can still raise a claim from your booking page after your stay
- If you disagree with a partner about a cancellation or refund, we mediate on your behalf
- Deposit refunds owed under the cancellation policy are made by our team
- Your feedback is reviewed and shapes which partners stay in the network
How to reach us
We're available 24/7.
How we choose our partners
Every partner is checked by a committee of locals before being listed, and keeps being checked after.
- Visited in person by our team before being listed
- Known personally within the local surf community
- Licences, insurance and instructor certifications checked
- Recent guest reviews and local reputation reviewed
- Removed from Moramara if they stop meeting the standard
18 partners · 5 destinations · rated 4.9/5 from 1,207 reviews on Google (as of October 2026)
Meet our partnersQuestions about Moramara Care
What is Moramara Care?
Moramara Care is the support included with every booking on Moramara. Our local team helps you before, during and after your trip, by WhatsApp, phone, email or in-app messages. We're available 24/7, in English, French and Arabic.
How do you choose your partners?
No partner is listed on Moramara until a committee of locals has checked it: an in-person visit, licences, insurance and instructor certifications, recent reviews and local reputation. Partners who stop meeting the standard are removed.
Can you help me choose a surf camp?
Yes. Tell us your level, budget, dates and travel style and we recommend the right camp. We can also build a custom trip with lessons, activities and transfers, and negotiate better prices or extras with our partners when possible.
What if something goes wrong during my trip?
Contact us straight away by WhatsApp or phone, or write to us from the last section of your booking page. We talk to your host and resolve it with them. If needed, we move you to another trusted partner nearby, and our team is based in the surf region so someone can come on site.
What happens if a partner cancels my booking?
Our team refunds your deposit in full. We help you find an equivalent alternative with another trusted partner in our network.
How are refunds and disputes handled?
Deposit refunds under the cancellation policy are made by our team, back to the PayPal account or card you paid with. If something goes wrong during or after your trip, write to us from the last section of your booking page: we mediate with the partner on your behalf until a fair solution is found.
More answers in the Help Centre.